If the power goes out, it most likely is a downed power line somewhere in the area.

First, call PG&E's Outage Information Line at 1-800-743-5002 to get a status report on your outage and the anticipated time your power will be turned back on.

If no one has reported the outage you can do so by calling PG&E's 24-Hour Emergency and Customer Service Line at 1-800-PGE-5000 or 1-800-743-5000.

After dialing Customer Service and hearing the introduction, use these easy verbal responses:

Say “Outages” then confirm selection with “yes.”
Say “electric” regarding the source of the outage.
Say “I don’t know” to the next questions until you are connected to a customer service representative.